Position Overview
We are seeking a highly organized and customer-focused professional to support our outside sales team and OEM customers. This office-based role plays a critical part in managing day-to-day communication with OEMs, troubleshooting order issues, clarifying job specifications, and ensuring a seamless customer experience. The ideal candidate is detail-oriented, technically curious, and comfortable working closely with both internal teams and external partners.
This is not a quota-carrying outside sales role—rather, it is a key internal support position that strengthens relationships, drives customer satisfaction, and helps grow business through exceptional service and proactive account management.
Key Responsibilities
OEM Account Support
- Serve as the primary internal point of contact for OEM customers
- Handle inbound customer inquiries, order status requests, and technical questions
- Coordinate with internal teams (engineering, operations, logistics) to resolve issues quickly
- Support outside sales representatives by preparing quotes, gathering customer data, and managing follow-up communication
- Maintain accurate CRM records, account notes, and activity logs
- Provide insights on customer trends, recurring issues, and opportunities for improvement
Upselling & Cross-Selling
- Identify opportunities to recommend complementary products or upgraded solutions
- Support promotional campaigns and product launches by communicating updates to OEM accounts
Qualifications & Skills
- Experience in account management, inside sales, customer service, or OEM support
- Familiarity with mechanical or engineered products (axles, suspensions, braking systems, or similar) preferred
- Strong communication skills—clear, professional, and customer-focused
- Excellent problem-solving abilities and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with CRM systems and Microsoft Office Suite
- Strong teamwork mindset with the ability to collaborate across departments
What We Offer
- Competitive base salary
- Comprehensive benefits package
- 401(k) with company match
- Paid time off and holidays